Return Policy – JoyousTree.com
At joyoustree.com, your satisfaction is very important to us. We want you to feel confident and happy with every purchase you make. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.
Eligibility for Returns
Items may be returned within 30 days of delivery. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as received. Any product that shows signs of use, damage, or alteration may not be accepted for return.
Non-Returnable Items
Certain products are non-returnable, including:
- Final sale or clearance items
- Gift cards or digital products
- Personalized or customized items
Please review your order carefully before completing your purchase.
Return Process
- To initiate a return, please log in to your account and submit a return request.
- Once your request is approved, you will receive detailed instructions on how to return your item.
- Pack the product securely in its original packaging and ship it using the carrier provided in your return instructions.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5–10 business days. Please note that shipping fees are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please follow the return process for your original purchase and place a new order for the replacement product.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please notify us immediately. We will arrange for a replacement at no additional cost to you. In such cases, all shipping costs will be covered.
Holiday Season Returns
During the holiday season, we understand that gifts may need extended return periods. Orders placed between November 1 and December 31 are eligible for return through January 31 of the following year, provided they meet all other return conditions.
Contact Us
For any questions regarding returns, please visit joyoustree.com for more details. Our team is here to assist you and ensure your shopping experience is both joyful and stress-free.