Frequently Asked Questions – JoyousTree.com
Orders & Returns
What is your return policy?
You may return most items within 30 days of delivery, provided they are unused, in their original packaging, and in the same condition as you received them. All merchandise must include proof of purchase or order number.
How or where do I return my item?
To initiate a return, please use the Returns section on our site. After approval, follow the instructions for packaging and shipping. A return label may be required for certain large items (e.g. trees, furniture) at a fixed fee; for smaller products, other return fees may apply.
What if part of my order is missing or incorrect?
If your order is incomplete, please inspect all packaging and contents first. If there’s still a discrepancy, let us know through our online returns portal, noting the items missing or incorrect, including your order number.
What if my product is defective?
If you receive a product that is damaged, has a defect, or fails to meet expectations, we’re here to help. We’ll provide troubleshooting tips, replacement options, or refund paths depending on the issue. Large items may have additional handling instructions.
Do you offer a warranty?
Yes. Certain decorations, trees, and lighting items include a limited warranty. To take advantage of warranty service, you may be asked to register the product on our site using your order details. Warranty terms and conditions vary by product.
Order Tracking & Shipping
How do I track my order?
Once your order has shipped, you will receive a notification email containing a tracking number. You can use that number to monitor the progress of your delivery via the carrier’s site.
When can I expect my product to arrive?
After processing (usually 1–2 business days), standard delivery takes approximately 2–6 business days, depending on location. Expedited shipping options may be available at checkout for faster arrival.
How do I cancel an order?
Orders placed directly via JoyousTree.com cannot be canceled once submitted, as the processing system begins fulfillment almost immediately. We apologize for any inconvenience.
Product Details & Usage
Are the materials used safe for children and pets?
Yes. Our products are made with safe materials, and we design them for indoor display. While products are non-toxic and comply with safety standards, they should not be ingested or used improperly.
Are replacement parts available?
For select items, yes. Replacement parts are offered when available. To request parts, make sure you have the item number from your product’s original packaging. We’ll check inventory and assist accordingly.
How should I store my items after the holidays?
Store items in their original box or a suitable storage bag. Keep them in a dry, temperature-controlled environment away from direct heat or dampness to preserve their condition.
General
What should I know about light functions and decorative features?
Our trees and decorations sometimes include multiple lighting functions. These may include steady light, twinkle, color shifts, fading transitions, and a flashing mode. Details are listed on each product page.
What is the difference between material types (e.g. PVC vs. PE) for artificial greenery?
PVC (Polyvinyl Chloride) is more flexible and easy to shape, while PE (Polyethylene) or “Feel Real” materials more closely mimic the look and texture of real branches. Many of our products combine both for enhanced realism.
Can I register my tree for future assistance?
Yes, for products that support registration. Registration usually involves submitting details such as the item number, ordering date, and proof of purchase. Registered products may be easier to service under warranty.